Your rights in accordance with HB 4224
Texas House Bill 4224
Effective September 1st, 2025. In alignment with Health and Safety Code Section 181.105 and Texas House Bill 4224 (89th Regular Session),we are required to post details regarding how to:
a) contact the state's behavioral health executive council (BHEC),
b)filing a consumer complaint
and c) requesting records from your mental health provider.
While The Reclaimed Collective, PLLC includes all of this information, and more, in client paperwork, posting this detailed information on our website complies with the new requirements in place.
If you have any issues or concerns regarding any aspect of your experience with The Reclaimed Collective, PLLC or our team and Coaching LLC, we invite you to share this information with your provider directly or email hello@reclaimed-co.com
Contacting the Behavioral Health Executive Council (BHEC)
This Council regulates licensed mental health professionals in Texas. Elizabeth Westbrook is a Licensed Clinical Social Worker under BHEC jursidiction. If you have questions about licensure or professional standards, you may contact BHEC directly at:
1801 Congress Ave., Ste. 7300, Austin, Texas 78701
by phone: 512-834-6658
or visit their website here.
Complaints + Business Violations
State Regulatory Board: You may file a complaint directly with BHEC via their Online Complaint Portal.
Texas Attorney General: You may also file a complaint with the Office of the Attorney General or by calling (800) 621-0508.
Records Request:
Requesting Mental Health Records
You have the right to request a copy of your mental health records. Records will be provided in accordance with Texas law and applicable privacy regulations. Records can be requested via email, in writing, or via your secure portal. Our full records release policy is in our Practice Policy paperwork, emailed out with your intake papers for SimplePractice. Please refer to that document for your policy in full. A release of information (ROI) must be completed for all requests.
Please note, under certain limited circumstances as listed in 45 CFR 164.524(a)(2) – (a)(3), we may deny access to all or a portion of your requested PHI.